The terms artificial intelligence (AI) and metaverse are everywhere these days. These are not just passing clouds in the technological sky but rather technologies that have proven their ability to improve efficiency across different fields.
Although we tend to think of AI and the metaverse separately, the two can be used collaboratively. Before we explore that, let’s first define the two terms.
What is AI?
AI is a computer science branch that builds machines that mimic human intelligence to solve problems, make decisions, and learn.
What is metaverse?
Metaverse is the next internet iteration that immerses users in the form of avatars in real-world environments.
So, how can these be fused? Let’s discuss that next.
How AI and The Metaverse Can Work Together
Here are some eye-opening ways in which both of these technologies can be fused for excellent outcomes.
Generative AI has been a hot topic lately. Companies like NVIDIA’s Omniverse platform can be integrated with move.ai to create facial meshes and body movements.
Meta also launched its own tool called Builder Bot. With it, users can use voice commands to command shapes to appear in virtual spaces instead of physically creating or moving them!
Have you ever searched for products on Facebook or e-commerce sites, and then similar products suddenly appeared on your timeline/profile? That’s a perfect example of AI and metaverse at play and how these tools can help to improve user experience.
That’s not all: AI can also be used to create more realistic avatars on social media platforms. It does this based on your input, giving you complete control over the final image.
Receiving unsolicited emails from strangers can be annoying, especially when you have to comb through them to get to important emails. Worse, they could be from scammers or hackers looking to trick you into installing viruses or emptying your bank account!
AI can save you from spammy emails by applying auto-detection. This prevents unwanted spam from reaching your inbox.
AI and the metaverse can be used to make gaming more engaging by creating human-like non-player characters (NPCs). These dynamic and responsive NPCs can hear and see what users are doing and interpret this, which improves user experience.
Round The Clock Support
With businesses operating globally, especially those that are purely online-based, it helps to have 24/7 support. This allows businesses to meet the needs of customers in different time zones.
Chatbots, in particular, can help streamline business processes, thus improving customer experience. They can answer queries, collect contact details for issues that need escalating and help with onboarding and taking orders, just to name a few.
The metaverse can also utilise chatbots to give instructions to users regarding product usage or completing transactions.
There’s no doubt that artificial intelligence can improve user experience in the metaverse, and there are many ways to apply it in the field. This is an area to keep a close eye on, as we expect to see a lot of developments in the near future.